Support & Helpdesk

Need technical assistance, file re-exports, or rapid campaign adjustments? Open a priority ticket directly with our engineering and creative team.

Open a Support Ticket

Tickets are assigned directly to the lead designer or engineer on your project.

Frequently Asked Questions

Who owns the intellectual property and master vector files?

Upon final invoice settlement, 100% full commercial intellectual property and raw vector files (AI, SVG, PDF, source code) are transferred unconditionally to you.

How does the Client Portal proof approval work?

Our creative team uploads staging proofs directly to your portal. You can approve with a single click or request specific revisions with timestamps.

Do you handle manufacturing and print delivery?

Yes. Through our certified print partners (such as RUDZ PRINTO PACK), we coordinate paper stock GSM, pin-feed tolerances, color matching, and freight shipping.